When you have paid…

PayPal will inform us here at Turnip Starfish HQ that you have made a transaction.

We will then e-mail you regarding the details of your order or booking. For a workshop booking we will require some additional information like contact and emergency information in accordance with our child protection policy. We are only a small company and run lots of workshops, so it may take us a couple of days to send this e-mail to you. You are really important to us, but please be patient with us. Sometimes our e-mails end up in a SPAM folder, so please do check in case this has happened to you.

If you have any questions about your booking please feel free to get in contact – HERE

Or give us a call – 07939 082688

Our Refund Policy for workshops

We understand that people get unwell, especially little ones, so if you have a problem with your booking please feel free to get in contact, call us on 07939 082688.

If WE cancel a workshop you have two options:
1. You can move your workshop booking to the next/another date.
2. You can have a full refund.

If YOU decide to cancel a workshop 48 hours before the day of the workshop:
1. You can move your workshop booking to the next/another date.
2. You can have a full refund minus 5% administration fee. (PayPal will now not refund the processing fee they charge us for your sale, so unfortunately, we are obliged to pass on this fee)

If YOU cancel a workshop with less than 48 hours before the day of the workshop:
1. We are unable to offer you any refund if your course is due to commence within 48 hours, or if you do not attend.